Terms of service

Welcome to G-Factory Balkans ("we", "our", or "us"). By accessing or using our website at https://www.gfactorybalkans.com, you agree to be bound by these Terms of Use. If you do not agree with these terms, please do not use our website.

1. General

G-Factory Balkans operates an online store offering products for sale through Shopify.

These Terms govern your access to and use of our website, including purchases made through our online store.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use this website only for lawful purposes.

3. Products and Pricing

We strive to ensure that all product descriptions, images, prices, and availability are accurate.

However, we reserve the right to:

  • Correct pricing or typographical errors.
  • Modify or discontinue products without prior notice.
  • Limit quantities available for purchase.
  • Refuse or cancel orders if necessary.

Prices are displayed in the applicable currency shown during checkout.

4. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Reject any order.
  • Cancel orders suspected of fraud or unauthorized activity.
  • Request additional verification before processing an order.

If payment has already been received for a cancelled order, a full refund will be issued.

5. Payments

Payments are processed securely through Raiffeisen Bank's payment gateway integrated with Shopify.

We do not store or have access to your full payment card information.

All payment transactions are encrypted and processed by the authorized payment provider in accordance with applicable banking and security standards.

6. Shipping

Shipping times are estimates and may vary depending on destination, courier services, customs procedures, or unforeseen circumstances.

Customers are responsible for providing accurate shipping information.

We are not responsible for delays caused by third-party carriers.

7. Returns and Refunds

Returns and refunds are governed by our Return Policy.

Products must be returned in accordance with the conditions described in that policy.

Refunds are issued using the original payment method whenever possible.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Text
  • Videos
  • Designs
  • Trademarks

is owned by or licensed to G-Factory Balkans and may not be copied, reproduced, distributed, or used without our prior written permission.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Interfere with website functionality.
  • Upload malicious software.
  • Violate applicable laws or regulations.

10. Limitation of Liability

To the fullest extent permitted by law, G-Factory Balkans shall not be liable for:

  • Indirect or consequential damages.
  • Loss of profits or business.
  • Website interruptions.
  • Technical failures.
  • Third-party service interruptions.

Our maximum liability shall not exceed the amount paid for the relevant order.

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or policies of those third parties.

12. Privacy

Your use of this website is also governed by our Privacy Policy:

https://www.gfactorybalkans.com/policies/privacy-policy

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction where G-Factory Balkans is registered.

Any disputes arising from these Terms shall be resolved by the competent courts of that jurisdiction.

14. Changes to These Terms

We reserve the right to update these Terms of Use at any time.

Changes become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the updated Terms.

15. Contact

If you have questions regarding these Terms, please contact us through the contact information provided on our website.